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Charge 5 battery is draining

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2023 19:04 - last edited on ‎02-14-2023 09:50 by Fitbit Moderator

‎02-01-2023 19:04 - last edited on ‎02-14-2023 09:50 by Fitbit Moderator

Just got a replacement charge 5 in November due to failure and now I am having battery drain issues with this “new” charge 5.  Is there any end to the issues with this absolute failure of a product?  Barely useful.  More of a frustration and cause of stress than a wellness product.

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3 REPLIES 3

‎02-03-2023 08:49

‎02-03-2023 08:49

Been a Fitbit user since 2015.  Experienced too many issues coupled with declining "support."  Finally, gave up and bought an Apple watch yesterday.

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‎02-04-2023 17:01

‎02-04-2023 17:01

Me too!!! Nothing but issues!!! 

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‎02-14-2023 12:15 - last edited on ‎12-27-2023 05:51 by Fitbit Moderator

In response to Westonsangel

‎02-14-2023 12:15 - last edited on ‎12-27-2023 05:51 by Fitbit Moderator

Hi there, @Dgf555. @EP5 and @Westonsangel Welcome to the Community Forums.

@Dgf555 Thanks for bringing this to our attention. I understand how frustrating this has been for you and I'm sorry for this experience. Because your post didn't mention, could you confirm if you've tried our tips from this help article? If not, please give them a try and monitor its behavior in the next few days.

@Westonsangel Thanks for joining this thread. I went ahead to check your details and I noticed you already have a case created. Please keep an open communication with our Support team so they can provide you with further assistance.

@EP5 This isn't the type of experience that we want you to have, and I'm sorry for this inconvenience. Your feedback is appreciated and please know we'll continue working to improve our devices, as well as the experience with them.

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