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Not tracking sleep, resting bpm, and other issues

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‎02-14-2023 09:16

‎02-14-2023 09:16

My Charge 5 hasn’t been tracking my sleep, I’ve had to manually log it for over a month. 
I noticed a couple days ago my resting heart rate is not showing up on the app either. 
The last 2 times I charged it, it counted the charging time as exercise. 
It also will not light up the screen when I twist my wrist. 
I’ve looked up how to fix these issues and nothing is working. I have restarted my Fitbit, used the button on the plug to restart it, double checked my settings, nothing is working. 

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‎02-14-2023 12:31

‎02-14-2023 12:31

My resting heart rate has only been showing up once maybe twice since mid December 2022. This was about the time the charge 5 firmware update was forced upon us. I have to believe it’s related. There seems to be a lot of other issues people have been reporting after the update, hopefully Fitbit is working to resolve. 

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