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Device doesn't sync / Lost stats

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‎02-12-2023 15:39 - edited ‎02-12-2023 21:24

‎02-12-2023 15:39 - edited ‎02-12-2023 21:24

Hey guys,

 

somehow my Charge 5 doesn't sync anymore starting Sunday afternoon. The app is still showing 17k steps, while my trackers shows 33k steps. Even though it's after midnight and the numbers should be at 0 again, my tracker still shows yesterday's stats.

Maybe there's no connection, but since Sunday afternoon my tracker is a bit laggy, scrolling is not as smooth as usual. I can't seem to establish a GPS connection via my phone either.

 

Please help me, I don't wanna lose Sunday's stats.

 

EDIT: I put it on the charger and then it restarted again, it showed me a completely different battery percentage. Now it synced, but after yesterday 5pm no steps are shown and there's still only 18k now. Someone know how to get back lost stats?

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‎02-13-2023 23:12

‎02-13-2023 23:12

Maybe water got in there and the unit started to malfunction. To be honest, there could be many reasons, try to put it in the rice, if there is water there, the rice will feed it into itself. Myself did so the working method.

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