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Charge 5 battery issues

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‎04-10-2023 04:31 - last edited on ‎04-10-2023 05:05 by Fitbit Moderator

‎04-10-2023 04:31 - last edited on ‎04-10-2023 05:05 by Fitbit Moderator

My first charge 5 last only a month because of battery failure and the new replacement unit only last for 5 months it battery failed again, so total usuage less then a year. 

 

Do not recommend buying this as i barely used less then a year.The worst disappointment is that it failed without waring and i can be running halfway it just goes blank then i have to charge it and reset it and it 

fail again  and again. 

 

Charge 3 seem more relaiable then charge 5 and charge 4 is waste of $$ considered it features.

Fitbit products seems to be very unrelaible now as the price goes up.

 

Update: Worst case is poor after sales support

 

Moderator Edit: Clarified subject

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‎04-10-2023 05:08 - edited ‎06-19-2023 04:50

‎04-10-2023 05:08 - edited ‎06-19-2023 04:50

Hi there, @leo1522. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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