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Charge 5 battery issues

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‎07-07-2024 16:04 - last edited on ‎07-08-2024 04:42 by Fitbit Moderator

‎07-07-2024 16:04 - last edited on ‎07-08-2024 04:42 by Fitbit Moderator

Res circle with white x in the middle. It won’t charge and gets hot. What to do?


Moderator Edit: Clarified subject

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‎07-08-2024 04:45 - edited ‎07-10-2024 09:15

‎07-08-2024 04:45 - edited ‎07-10-2024 09:15

Hi there, @Lcchogan. Welcome to the Fitbit Community Forums.Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not charging and is stuck on the red circle with a white X. I understand your concern, we're here to help you! 

Since your Charge 5 is getting warm, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-08-2024 12:02

In response to MarreFitbit

‎07-08-2024 12:02

I sent the response
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‎07-15-2024 00:32 - edited ‎07-22-2024 05:13

‎07-15-2024 00:32 - edited ‎07-22-2024 05:13

Any update?

Spoiler
The red circle with a white “X” suggests a charging problem, possibly due to a defective battery. If the battery gets hot, try unplugging it, inspecting for damage, and using a different charger. I was struggling with my coursework and decided to use https://domypaper.com/ The writer provided a detailed, well-written paper that met all my requirements. The service was fast and efficient, allowing me to focus on my other assignments without worrying about missing the deadline. It was a huge relief and helped me achieve a good grade. I was very satisfied with the overall experience.
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