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My experience with Charge 5 and Customer Service

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‎07-15-2024 02:43 - last edited on ‎07-15-2024 03:01 by Fitbit Moderator

‎07-15-2024 02:43 - last edited on ‎07-15-2024 03:01 by Fitbit Moderator

Buyers beware. C5 died 271 days into 1year warranty. Google say warranty not valid then said didn’t use an authorised store. Offered 35% off price of a new device. I’m UK based and this offer only valid in US. 

Moderator Edit: Clarified subject

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‎07-15-2024 03:05

‎07-15-2024 03:05

Hi there, @E-beth. Thanks for stopping by the Fitbit Community Forums. I'm sorry to hear that your Charge 5 has stopped working. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎07-15-2024 03:33

In response to MarreFitbit

‎07-15-2024 03:33

Wow thanks for staying the obvious. I have had several conversations with the support people, originally verbal and when they wouldn’t accept my warranty claim, they moved to emails.

My experience appears to be very similar to other users and I feel only fair to warn other users of the difficulties they may face.
Sent from my iPhone
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