Charge 5 battery keeps draining

[SunsetRunner]

Charge 5 version 57.20001.194.78

App Version 4.2 (40243031)

I have an issue with the battery draining super fast - doesn't even last a day, just mere hours.

Had a Charge 4 before, and strangely enough ... before the Charge 5 launched, the same problem occurred.  It's almost as if we are being forced to purchase another tracker each time a new one is launched.

I tried all the suggestions (pressing the charge cable button three times); restarting, removing SpO2 etc. but to no avail.

This device is of no use to me if I have to keep charging it every two hours.

Luckily, there are other devices out there which offer the same functionalities, and for a similar price.

Good bye, Fitbit!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issue you're having with your Charge 5. We‘re taking your comments and sentiments in regards to our products into consideration. 

I've seen you contacted our Support Team before posting here to report this inconvenience. Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[SunsetRunner]

Hello, and thank you for your response.

Taking into account that a large number of users are having this issue, at least allow us to roll back the 'update' causing this issue.

As it stands, this Fitbit is not Fit for purpose.

----

As a brief PS: tracker charged to 100% 45 minutes ago, and now showing 26%.

This is not good enough.

[MarreFitbit]

@SunsetRunner I understand where you're coming from. Thank you for bringing this to my attention. We are reading and listening to every piece of feedback from our community! 

I suggest reaching out to our Support Team so they can continue assisting you with this matter as they can take a deeper look at your Charge 5's behavior. 

We hope your issue is solved soon.

[JoeOnRoute66]

Mine started doing this yesterday (10/19/23). It is very disappointing.

[MarreFitbit]

Hello there, @JoeOnRoute66. Thanks for stopping by! I'm sorry to hear that you're also having battery issue with your Charge 5. I understand why you're feeling disappointed. 

I've seen you reported this issue to our Support Team who already assisted you. Please stay tuned to your inbox for updates about your case. 

We hope to get you back on track soon. 

[xeebeex]

I've been using Fitbit for >4 years, have had several Charge models, and I've owned my current Charge 5 for almost a year. It just recently, since the last update, started draining the battery. Battery no longer lasts 7 days as advertised and as previous models always did, no my Charge 5 battery now lasts 1 maybe 2 days. Incredibly disappointing. I'm quickly losing faith in products I've relied on for years. I've seen too many similar reports from other faithful former Fitbit users. Unfortunately, this is a sure shot way to murder the brand's reputation and destroy brand loyalty.

[Igor67]

@MarreFitbit Hi I have the same problem, after few months of 5-6 day lasting, few days ago my Charge 5 start draining in aprox two days. I notice that you are suggesting us to to support team, but honestly how support team will handle this? Replace all?

[Clarkebahr]

Same! Talked to Fitbit and was told outside fitbits limited warranty. Have had it 14 months. Screen just went black one day, then had to reset it, and ever since, 3-5 hours of battery. Fortunately I had purchased the 2 year extended warranty. That said, I now have to mail my Fitbit in to be “fixed.” This will be at least 2 weeks without my Fitbit, which has a significant outcome on my health goals. I’ll do it since it’s “free,” but I won’t buy a new one. I’ve owned several Fitbits over the years, and the charge 5 has had so many problems compared to the others. Bands breaking, needing to reset, slow sync, etc. The new app is awful too. Thinking an Apple Watch might be my next tracker.  

[SunsetRunner]

I'm going Garmin or Huawei.

Had my fill with this Not Fitbit for Purpose tracker.

It's going in the bin.

[Sheilaelmes]

I am having a similar problem.  Also foot but took a decision to stop showing the percentage of battery left after syncing which is really irritating.  I also noticed noticed that my Fitbit battery had started to run down really fast.  

Having used fit bits for years I’m now thinking of looking at other trackers.

[SunsetRunner]

I have ordered a Huawei Band 8.  Does exactly the same thing as the Not Fit for Purpose Bit, for half the price.

[SunsetRunner]

@Clarkebahr they're not interested in keeping customers, just flogging their newest model.  Before the Charge 5, I had a Charge 4 and surprise, surprise when the Charge 5 made an appearance, the battery drained really fast.  Surely if this had been a software issue, they would have fixed this for the release for the new model.  Even more proof that Fitbit is going to the dogs. 

[SunsetRunner]

I'll tell you how they handled mine, Igor.  I got in touch with them by text and they were unable to fix it.  I got an email with some instructions which did not work, and four days later I am still waiting for a response to my email telling them just this.

If you want some advice and have the money to buy something else, bin the Fitbit Charge 5.  It's not worth my time to be on the phone to support, to email them and chat with them if none of their suggestions help me.

[SunsetRunner]

I'm as cheesed off as you are, and am going to the competition.

[SunsetRunner]

I think they are no longer interested in current clients, only new ones.  Well, with this kind of support they won't stay for long.