Charge 5 battery life

[RosieConcanon]

Recently updated the Charge 5 software and the battery life is shocking. Used to last around 4 days and now won’t even last the night. Tried restarting, syncing, rebooting etc and nothing has helped. How can I get in touch with Fitbit directly? It’s less than a year old!

Moderator edit: subject updated for clarity

[Julia_G]

Hi @RosieConcanon , please see Contact.Fitbit.com for the various ways of contacting Customer Support.

I hope this helps.  Welcome to the forums!

[Eniye]

Same issue I've had and guess what, it's the second time it's happened to be. I bought mine in 2021 November. By June 2022, I was having this issue. I contacted fitbit, they tried to troubleshoot, it didn't work so I got a replacement. Awesome customer service but, it's December 2022 and the battery issue started again. Won't last the day on full charge. Then about a couple of weeks ago, it just went blank and won't come on. Tried to charge it but it only got very hot. So I unplugged it. I'm disappointed. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Eniye. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. I'm sorry to see that you're experiencing this problem again. 

As you mentioned earlier, it seems that you were able to get in touch with the Customer Support team again for further assistance with this. In this case, they will let you know how to proceed and you should be receiving a response soon. Please keep an eye on your inbox. 

See you around in the Community. 

[Ottawaian]

I’m experiencing the same thing on my 1 year old unit. 

[DavideFitbit]

@Ottawaian Thanks for sharing that you've been having the same inconvenience with the Charge 5.  

It seems that you were able to get in touch with the Customer Support team as well and they've shared some instructions with you. I recommend that you continue the communication with them so they can let you know about the next steps. 

See you around in the Community. 

[Ottawaian]

The support staff were great. I turned off the GPS to phone mode and now my Fitbit is working fine. Battery is no longer drained in 2 hours!! Wahoo!

[5PLL7V]

That’s good mine still draining loosing Battery power within minutes and did the restart made sure apple setting right and made sure gps was on phone mode so am waiting email to get fixed 

[DavideFitbit]

Welcome to the Fitbit Community forums, @5PLL7V. 

Thank you for sharing that  you've been having the same problem with your Charge 5 and that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. I recommend that you continue the communication with them so they can provide you with the next steps. 

@Ottawaian That's great news, thanks for sharing this update! 

Have a good day. 

[Ottawaian]

My Fitbit doesn’t holds a charge for 2 hours and then it’s drained. It also doesn’t respond unless it’s being charged. I don’t believe you will change the battery so my Fitbit is junk. Can it be repurposed? I’m going to purchase an Apple Watch instead of another Fitbit.

Best,
Ian