help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 not tracking HR properly during exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2023 11:59

‎01-05-2023 11:59

Charge 5 is fluctuating HR drastically during cardio workout.  Much of the HR is recording below zone. less than 65bpm for periods of time when actual HR is between 145 to155bpm.  This results in incorrect tracking calorie burn.  Have tried tracker on both wrists and have the same problem. My wife is also experiencing similar problems.  We have owned these Fitbits for a couple of months.  Never had this problem with earlier trackers (Charge 4, Inspire 3).

Best Answer
0 REPLIES 0