help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 battery not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-08-2023 23:57

‎04-08-2023 23:57

My charge 5 suddenly lost its charge as soon as I connected the cable the screen indicated 1% charge I could sync all okay but the Fitbit has been connected to the charger for11hours but still only shows 1% as soon as I take the chagrin cable off the back of the Fitbit it goes dead  any idea why this has happened and a solution to fix 

Best Answer
0 Votes
2 REPLIES 2

‎04-09-2023 01:00

‎04-09-2023 01:00

Mine did the same thing.  I cleaned it with a tissue & it worked.  It's not keeping data though now. 

Best Answer
0 Votes

‎04-09-2023 01:15

In response to GillianEvans

‎04-09-2023 01:15

Thanks for your reply I have just re contacted Fitbit who are now sending me a replacement.

Sent from my iPad
Best Answer
0 Votes