help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 black screen after taking ECG reading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-02-2022 21:04 - last edited on ‎04-04-2022 17:14 by Fitbit Moderator

‎04-02-2022 21:04 - last edited on ‎04-04-2022 17:14 by Fitbit Moderator

I got charge 5 for 3 days. Now each time it completes the ECG reading, the screen will become black and never respond. I need to put it on the charger to get the screen back. Is this particular unit defective?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-04-2022 17:33

‎04-04-2022 17:33

Welcome on board, @NotAFan2022.

 

Thanks for letting us know about your Charge 5. This is odd as your tracker should continue working after taking an ECG reading. Because this isn't the case, may I know if you've tried restarting your tracker? If you have but the issue persists, I'd recommend contacting our Support team so they can investigate this situation and see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

Best Answer
0 Votes