Charge 5 black screen issue - my solution

[Foggyfox]

My conclusion after trying to get my charge 5 back working, spoiler alert, nothing worked. So I get the black screen and no response as if the battery is drained, plug into the charger and the logo flashes up followed by the battery status screen that says it is fully charged. Went through all the options with Fitbit help/customer service, eventually got offered 35percent on my next Fitbit as nothing works. With a bit more messing about I realised when it's connected to the charger I can swipe the screen and get to all the menus so I go to the reset under settings, when it powers back on I get the Fitbit logo and then the battery status screen but this time it says 0 percent and shows the red glowing outlines like its charging. Unfortunately this only stays on for about 3 seconds and gets replaced by the 100 percent charged battery status. So my conclusion is that there is a problem with the battery software that's kicking in with 100 percent charged and so not charging the battery so when you take it off the power supply it just dead.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Foggyfox. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm glad to hear that you managed to find a solution to your Charge 5's issue. Thanks for sharing it here! 

If by any chance you face any issues, please feel free to contact our Support Team for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Just keep in mind that the discount they offered you has an expiration date. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.