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Charge 5 black screen

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‎03-19-2022 00:17 - last edited on ‎03-19-2022 07:38 by Moderator Alum

‎03-19-2022 00:17 - last edited on ‎03-19-2022 07:38 by Moderator Alum

My Charge 5 is frozen with a black screen. I've tried plugging in the charger and pressing the button on the flat part three times as was written above. Every time the fit bit logo appears but than the screen goes black again..   Any other suggestions?

It does also not synchronise with the app anymore. 

 

 


Moderator edit: subject updated for clarity

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1 REPLY 1

‎03-19-2022 07:38

‎03-19-2022 07:38

Welcome to the Fitbit Community forums, @Mnielsen01. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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