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Charge 5 black screen

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‎08-02-2022 07:45 - last edited on ‎08-03-2022 07:11 by Moderator Alum

‎08-02-2022 07:45 - last edited on ‎08-03-2022 07:11 by Moderator Alum

My Charge 5 died overnight and all I get now is a black screen. Will not charge, tried resetting it, forgetting it from phone, setting up again, to no avail. It’s dead, only vibrates slightly when connected to charge or when pressing reset button

 

 

 

Moderator edit: format

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3 REPLIES 3

‎08-03-2022 07:11

‎08-03-2022 07:11

Welcome to the Fitbit Community forums, @Bev136. 

 

I appreciate all the details you've provided about this issue with your Charge 5 and the troubleshooting steps that you already tried. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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0 Votes

‎08-03-2022 15:26

‎08-03-2022 15:26

Same probleme since today....

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‎08-03-2022 17:37

‎08-03-2022 17:37

I am having the same problem, and I just got mine today.  I can't get it to charge, and have tried resetting it, forgetting it from my phone, setting it up again, and still have black screen.  I am considering just returning it and getting my money back.  

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