help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 black screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-30-2022 20:05 - last edited on ‎08-05-2023 12:18 by Fitbit Moderator

‎11-30-2022 20:05 - last edited on ‎08-05-2023 12:18 by Fitbit Moderator

Hi my screen is completely black and will no longer show the time main page. My fit bit is still tracking and syncing with my text messages but I can’t see anything else on the screen. 
I got my Fitbit at Costco and it is less than a year old. 

 

Moderator edit: updated subject for clarity. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-01-2022 04:10

‎12-01-2022 04:10

@Acarreon Sad to hear that your Charge 5 isn't working as expected. Please try to reset your device following these instructions:

 

1.) Connect your device to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If this doesn't fix that issue, I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
3 REPLIES 3

‎12-01-2022 04:10

‎12-01-2022 04:10

@Acarreon Sad to hear that your Charge 5 isn't working as expected. Please try to reset your device following these instructions:

 

1.) Connect your device to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If this doesn't fix that issue, I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎12-01-2022 21:58

In response to Talahthas

‎12-01-2022 21:58

This was very helpful and worked!!! Thank you so much!!!

Best Answer

‎12-02-2022 00:50

In response to Acarreon

‎12-02-2022 00:50

@Acarreon Glad I could help you. Thanks for your feedback.

Talahthas, Fitbit Community Council
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes