Charge 5 black screen

[Donkeykonong]

Since today, after my Charge 5 ran out of battery and I charged it again, I have a black screen. I did restart it multiple times using the USB cable, and I do get haptic feedback from it. I changed the clock face using the app on my phone to force a reboot, but to no avail. Looking at other related issues popping up in the last few days on this forum, I suggest that Fitbit sends out a message stating they're aware of this issue and how to fix it.

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Donkeykonong. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the steps shared in the forums to try to resolve this problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You click here to get connected.

See you around.