Charge 5 black screen

[TimHuston]

My Charge 5 has a black screen. I cannot get connect with my phone because Bluetooth is not able to communicate with the Fitbit. Last system update was April 28, 2025. It worked fine for a free days after that update and now, nothing. I have gone through all of the troubleshooting options and nothing. I'm frustrated and I see comments from others that they too have had the white X in the red circle and haven't had any success in getting theirs to work again either. I've also seen people getting a replacement and getting the same x and circle. What can I expect from this entry?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @TimHuston. Welcome to the community forums. 

Thank you for taking the time to share this information with me regarding your Charge 5. 

Please let me know if you feel any vibration in the device or if the device lights turn on.

If you don't see any light or don't feel any vibration try to follow the steps listed here: Why isn't my Fitbit device's battery charging?

[TimHuston]

No vibration, but I BRIEFLY see the aqua colored dots showing up. It’s charging, but it’s not connecting to my app on my phone via Bluetooth. My app can’t find the Charge 5 because of lack of Bluetooth.

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[ManuFitbit]

Thanks for the response @TimHuston. 

Thank you for the new details.

Once you device is charged please confirm that you tried to restart the device as indicated here below:

How do I restart my Fitbit device?

Please keep present that Charge 5 has two ways to be restarted.