Data not transferred after account migration

[Lit-Up]

Everything is back to 0 - with nothing from the past week/months/years - I've had an account for years and it's acting like i'm a new user. What gives - everything i read said historical data transfers. I even had to re-select my clock face and reset my step goals. 

Moderator edit: updated subject for clarity

[Marti25]

I just transferred to Google and have the same issue. Please help fitbit.

[Liesl7190]

My account did the same thing yesterday! 😡

[Grandma-S]

I only got the first 6 weeks - end of November through December- nothing else!! Help!

[Shoga]

Same here

[RiekoC]

Hello @Shoga 

Please try uninstalling, then re-installing the Fitbit app. This method worked for several users who weren't seeing their historical data.

[wfoste]

My app transferred my data, but I am logged in on my desktop Fitbit account to change my activities listing and it won't let me access my account. It gives me a server error. Any advice?

[RiekoC]

Hello @wfoste 

The fitbit.com website was retired last year. That's why you're getting a server error and can't access your account.

[wfoste]

Do you, by chance, know how I can access the program where I can change the fitness activities that come up on my Fitbit?

Or have a suggestion on who I can reach out to?

Wendy Foster,CMP
Visit Irving

[RiekoC]

Hello @wfoste 

Everything is now done through the Fitbit app on your mobile device (phone/tablet). You should be do some editing on your fitness activities through the app.

[doctdwood]

I tried that to no avail. Ten years of Fitbit data lost! I am steaming mad.

[Ghostman]

Tried to transfer my mother's data and years just went down the drain. 

I transferred my data a long time ago and it went through fortunately.