Hi there, @Rukiya. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I will do my best to help you with this!
To better assist you, would you mind sharing with me the troubleshooting steps you tried?
In case you haven't done so yet, please try the steps below:
- From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
- Tap your Fitbit device image.
- Near the bottom of the page, tap Sync Now.
If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer