Charge 5 blank screen

[Boonskie]

Fitbit Charge 5 recently lost its mind and experiencing blank screen. Tried all suggested troubleshooting steps to no avail. Changed clock face 2 days ago and watch worked through the night but was blank again the next morning. Nothing works for restoring it back to proper operation. Does Fitbit have a fix for this since there are Multiple issues of this type listed in the community forum?These watches are too expensive to have to keep purchasing every 2 years when Fitbit software has an issue.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Boonskie. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, we are here to help you!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.

[feefifofum777]

How do we contact the support team? I’m travelling and have no idea what my serial number is - my Charge 5 has been dead for 3-days now and I’ve tried restarting it as per recommendations - but it only stays on for 1-second at a time now. 

[MarreFitbit]

Hi there, @feefifofum777. It's nice to see you around the Fitbit Community Forums. Thanks for taking the time to restart your Charge 5 prior to posting here. I'm sorry to hear that your device is still unresponsive. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[feefifofum777]

Thank you for following up. I managed to locate the contact support option. My device is dead - so I’m getting it replaced. 

[MarreFitbit]

@feefifofum777 Awesome! I'm glad to hear that you are getting a replacement. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!