Charge 5 blank screen and won't charge

[Bina001]

My Fitbit charge 5 just over 11 months old (given to me as a gift) Still under warranty, got email from customer support, link to try various things but still no luck.

Tried everything, not sure what else to do…any ideas please to sort this.

This is my 3rd Fitbit, loosing all confidence in the product, it seems their Fitbit charges are not built to last 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bina001. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our Support Team back for further assistance. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[Bina001]

Hi Maria

i have already reached out to support team and filed an online claim. I got a response to click on a web link and link to this community page for help.

I have tried everything…pressed the button on charging cable as instructed, plugged Fitbit for more than 30 mins on charger, the Fitbit app is not syncing or finding the watch, black screen. I’ve been trying for days now so have reached out to the community 

[MarreFitbit]

@Bina001 Thanks for those details. Please stay tuned to your inbox, someone will reach out to you shortly to continue assisting you over email. 

I hope we can get you back on track soon.