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Charge 5 blank screen

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‎01-31-2022 16:12 - last edited on ‎02-01-2022 11:49 by Moderator Alum

‎01-31-2022 16:12 - last edited on ‎02-01-2022 11:49 by Moderator Alum

Bought this yesterday 1/30/2022.  Had nothing but issues. Finally got it set up.  It said it needed an update.  It won't update and it wiped out the clock face.  I have a blank screen.  Not overly impressed with a new purchase.  I have done multiple resets.  Tried changing clock face to no avail.  Tried to update.  Will not respond to anything I do.  All this does is track my steps.  Tracked half my sleep time.  I need an answer or this expensive **ahem** is going back and I will find another brand that actually works.  This is my third Fitbit and I am not overly impressed with their quality control or the longevity of their products.

 

 


Moderator edit: subject updated for clarity  + format

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‎02-01-2022 11:47 - edited ‎02-01-2022 11:50

‎02-01-2022 11:47 - edited ‎02-01-2022 11:50

Hi, welcome to the Fitbit Community forums, @Akbullie. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried several troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Thank again you for taking the time to share your feedback about the product. Please know that all your comments are greatly appreciated. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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