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Charge 5 blank screen

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‎05-13-2023 10:09 - last edited on ‎05-13-2023 10:13 by Fitbit Moderator

‎05-13-2023 10:09 - last edited on ‎05-13-2023 10:13 by Fitbit Moderator

The Fitbit is responding to the app but weave is black.  I have tried the connection of tapping 3 times several days with no success…..HELP

 

 

Moderator Edit: Clarified subject

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‎05-13-2023 10:15 - edited ‎05-26-2023 04:36

‎05-13-2023 10:15 - edited ‎05-26-2023 04:36

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-13-2023 10:15 - edited ‎05-26-2023 04:36

‎05-13-2023 10:15 - edited ‎05-26-2023 04:36

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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