04-15-2025
09:27
- last edited on
04-16-2025
06:39
by
MarreFitbit
04-15-2025
09:27
- last edited on
04-16-2025
06:39
by
MarreFitbit
Using charge cord it will vibrate upon attaching flash white and no response. Tried 3 push reset. Have to leave off charge for a while and it will vibrate and flash again one time. No issue battery was in good shape just randomly happed watch never has been submerged
Moderator Edit: Clarified subject
04-16-2025 06:42
04-16-2025 06:42
Hi there, @DOCJ94. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not responding. I understand your concern, I will do my best to help you with this
Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Charge 5 once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.
If the above doesn't work, please see Why isn't my Fitbit device's battery charging?
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04-21-2025 06:37
04-21-2025 06:37
After the Charge 5 sat for a couple of days I tried it again. When applying the charger it would come on and show charging for 15 sec and then start to flicker and go off. Battery was showing 49% charge. It would not come back on but after it would sit off charge for a period of time it would repeat the same issue.