Charge 5 blank screen

[Shamrock6]

I have read all the community comments, also completed all the suggested fixes.  This is not even a day old and will not work, lights up on charger, display says down load fit bit.  When I have to off cradle after 12 hours charging, nothing.

just blank

Moderator edit: subject updated for clarity

[DavideFitbit]

It's good to see you around in the Community for the first time, @Shamrock6. 

I'm sorry to see that you're still having trouble with the Charge 5 and the display. Thank you for confirming that you already tried a few troubleshooting steps. 

As you mentioned earlier, there are few recommendations shared in the forums that are usually helpful with any type of display issue. You can find all the steps in this thread. However, if you already tried the steps mentioned earlier and you continue to have the same problem, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around.