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Charge 5 blank screen

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‎12-14-2022 06:21 - last edited on ‎12-24-2022 06:02 by Fitbit Moderator

‎12-14-2022 06:21 - last edited on ‎12-24-2022 06:02 by Fitbit Moderator

The screen has gone blank. Tried to do a force restart. It vibrated each time I pressed the button on the charging cable but the screen is still blank. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-14-2022 12:08 - last edited on ‎09-05-2024 11:56 by Fitbit Moderator

‎12-14-2022 12:08 - last edited on ‎09-05-2024 11:56 by Fitbit Moderator

@Miss_Fern Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. Please make sure that you've tried to restart it following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait around 10 seconds to see if the Fitbit logo appears.

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎12-24-2022 06:03 - edited ‎11-23-2023 05:08

In response to Talahthas

‎12-24-2022 06:03 - edited ‎11-23-2023 05:08

Hi there, @Miss_Fern. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thank you so much for helping out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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