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Charge 5 screen acting odd

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‎12-14-2022 05:59 - last edited on ‎12-24-2022 06:04 by Fitbit Moderator

‎12-14-2022 05:59 - last edited on ‎12-24-2022 06:04 by Fitbit Moderator

Cant even get to the reset option. Just stuck on these two screens. Wont even shut off

 

 

Moderator Edit: Clarified subject

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‎12-24-2022 06:05 - edited ‎11-23-2023 05:08

In response to Talahthas

‎12-24-2022 06:05 - edited ‎11-23-2023 05:08

Hi there, @Adevilinneed. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As @Talahthas has recommended, please restart your Charge 5. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎12-14-2022 12:05 - last edited on ‎09-05-2024 11:56 by Fitbit Moderator

‎12-14-2022 12:05 - last edited on ‎09-05-2024 11:56 by Fitbit Moderator

@Adevilinneed Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. Please try to restart it following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3.) Wait around 10 seconds to see if the Fitbit logo appears.

I'll keep my fingers crossed. 🤞

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎12-24-2022 06:05 - edited ‎11-23-2023 05:08

In response to Talahthas

‎12-24-2022 06:05 - edited ‎11-23-2023 05:08

Hi there, @Adevilinneed. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As @Talahthas has recommended, please restart your Charge 5. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer