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Charge 5 blank screen

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‎01-17-2023 02:13 - last edited on ‎01-25-2023 08:37 by Fitbit Moderator

‎01-17-2023 02:13 - last edited on ‎01-25-2023 08:37 by Fitbit Moderator

I bought my fitbit 5 one week ago.

Today the screen is black and i can’t do anything. How can I solve this?

 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-17-2023 03:30

‎01-17-2023 03:30

@skroeve Welcome to the Fitbit community!

 Sad to hear that your Charge 5 isn't working as expected. I'd suggest trying to solve this issue by restarting your device following these steps:

 

1.) Connect your device to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB Plug of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

4.) Check the battery status of your device.

 

If this doesn't work for you, I'd contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎01-17-2023 05:17

‎01-17-2023 05:17

I have reported the same issue 2 days back, and I don't see any update from the team. Dint expect such service from FITBIT.
We get much better and cheaper devices in India, but I choose Fitbit by paying the premium believing I would get great service, turns out to be the other way around. Very disappointed. Never gonna Buy one from Fitbit again!!!!

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