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Charge 5 blank screen

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‎02-14-2023 21:28 - last edited on ‎02-15-2023 06:05 by Fitbit Moderator

‎02-14-2023 21:28 - last edited on ‎02-15-2023 06:05 by Fitbit Moderator

My charge 5 screen has gone blank, reset from charge lead did not fix problems 

 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-14-2023 21:36

‎02-14-2023 21:36

Hi 

same with me. Wanted to setup my new fitbit. No reaction at all. Not possible to do bluetooth or update. Restarted app many times, reinstalled everything, rebooted fitbit, iPhone. Nothing helps.

 

now my fitbit (only bought it yesterday!) is not reacting and has a black screen.

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‎02-15-2023 06:20 - edited ‎07-12-2023 06:34

In response to FabienneBK

‎02-15-2023 06:20 - edited ‎07-12-2023 06:34

Hi there, @Jwmf. Welcome to the Community Forums. @FabienneBK Welcome on board! Thanks for trying to troubleshoot the issue with your Charge 5 devices before reaching out. 

I've seen you both contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you both back on track soon. 

Maria | Community Moderator, Fitbit


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