Charge 5 blank screen

[WendyE65]

• My charge 5 is full charged, synced to my phone, but the screen is black and unresponsive. 
  I’ve tried connecting and pressing the button three times, it bleeps, but still does turn screen on. 
  Please help as my fit bit is only three months old and it’s very frustrating. 
  Thanks 
• Wendy 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @WendyE65!

Sad to hear that you're having issues with your Charge 5. You've mentioned that you already have tried tried to restart your device. As a certain timing is required to do so, please give it another try closely following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears.

If this doesn't work for you I'd suggest contacting Fitbit support to get further assistance as your device should be covered by Fitbit's warranty:

Fitbit Support Contact 

[MarreFitbit]

Hi there, @WendyE65. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @Talahthas's advice and chat with us online or give us a call. Click here to get connected.

[RiekoC]

@WendyE65  

Since your device is still under warranty, I suggest that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures returns your device to normal operation and that it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different Fitbit. Note: the discount is on the full price even if the device is on sale in the Fitbit store. 

This is what I had to do when the screen on my 6 month old Charge 5 became non-responsive shortly after I updated the firmware. So far, my replacement is working fine even after updating the firmware.