help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2023 09:05 - last edited on ‎09-04-2023 10:05 by Fitbit Moderator

‎09-04-2023 09:05 - last edited on ‎09-04-2023 10:05 by Fitbit Moderator

I am very unhappy that my Charge 5 suddenly black screen and not working under firmware 188.58 last week. I reset tracker 3rd time and no change. Totally death. I see other people with the same issue. I've reached out to customer services in HK, but Fitbit decided to no longer sell products on 11 August 2023.

When will this be fixed? With this issue, I must be looking into a different fitness tracker.

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎09-04-2023 10:07

‎09-04-2023 10:07

Hello there, @Christinezzz. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5. I understand how you must be feeling. 

If this happened just right after updating your Fitbit device, it looks like your Charge 5 ran out of battery. With that being said, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Charge 5 and charge and clean and free of any debris.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-06-2023 08:33 - edited ‎09-06-2023 08:33

In response to MarreFitbit

‎09-06-2023 08:33 - edited ‎09-06-2023 08:33

Thank you @MarreFitbit advice.

I tried to clean the charging contacts on the back of the device and the pins, lugged in to the charging cable for over 30 minutes. The battery always be at 1% and cannot charge up. When will this be fixed?

Very upset and disappointed.

Best Answer