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Charge 5 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2023 13:44 - last edited on ‎09-23-2023 04:16 by Fitbit Moderator

‎09-22-2023 13:44 - last edited on ‎09-23-2023 04:16 by Fitbit Moderator

My charge5 has a black screen since this afternoon.

Vibrating when charged, vibrating when button on charger is pressed, but nothing more.

 The app says an update is available. May that help or will it worsen the things?

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎09-22-2023 15:03

‎09-22-2023 15:03

It's good to see you participating in the community @Alexmo27.

Thank you for sharing the inquiry regarding your Charge 5.

Please, try to sync your device. If by any case you have difiiculties to sync it, follow the steps suggested in this article. 

In addition, perform a restart on your device.

If the restart doesn't fix it, please change the clock face. 

Best Answer

‎09-22-2023 16:24

In response to ManuFitbit

‎09-22-2023 16:24

Hi,

syncing and restarting didn‘t help. Also the changing of the clock face didn‘t change anything. But the problem seems to occur on a few charge5.

So let‘s wait 🍀

Best Answer
0 Votes

‎09-23-2023 12:04

In response to Alexmo27

‎09-23-2023 12:04

Hello @Alexmo27 

Since you've already tried the recommended troubleshooting steps, you should contact Fitbit support. 

Rieko | N California USA MBG PE

Best Answer