Charge 5 blank screen

[Marion25]

Hello,

My screen stays black for a week now since the last update.

I tried to restart it but no success, neither after changing clock face.

I have it for 7 months do it's very disappointing.

Could you help out, please?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Marion25. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 and your time in trying to troubleshoot it before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[UnfitBytes777]

The screen on my fitbit charge five also went blank. I tried changing screens as MarreFitbit suggested. It did not fix the problem. I haven't tried anything else. It charges and still measures my sleep, heart rate and steps. I don't know when or why the screen went blank. I think it happened about a week ago. I don't know if it happened as a result of an update or not.

[elocin95]

Mine too! It goes on sometimes—maybe for like half a day I will have the screen and then the last half of the day the screen goes blank. It acts like it’s on though anyways because if I set a timer and the screen ends up going blank, it still vibrates when the time is up? I’ve reset it a million times, I’ve changed the clock faces to several different styles to see if that helps, I’ve even changed the settings a little but nope. 

I feel relieved though that it’s not just my watch. If someone else is also experiencing it around the same time, then it must be the software so hopefully they fix it soon because I already don’t like this watch (I miss my versa 2 it was so much better)

[Marion25]

Hello @MarreFitbit 

Thank you for your answer, I have already tried all you mentioned like 20 times and it didn't change anything.

What else can I try, please?

Should I send it back somewhere to get it fixed?

It's very disappointing it happens after only 7 months.

Best Regards

[UnfitBytes777]

I contacted support. They ran me through the steps to troubleshoot the device. Support concluded that there was no fixing my device. Mine is under warranty, so they are going to send me a replacement.

[Staciegovols]

Marion25, I am having the same problem and fitbit support is not helping!