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Charge 5 blank screen

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‎10-21-2023 16:11 - last edited on ‎10-24-2023 04:03 by Fitbit Moderator

‎10-21-2023 16:11 - last edited on ‎10-24-2023 04:03 by Fitbit Moderator

My new charge 5 went blank half way through my 20k walk yesterday. It still recorded the walk and talks to the Fitbit app on my phone. I have tried turning it off and on using the small button on the charger - press three times, wait ten seconds. The Fitbit logo appears on the phone momentarily then it goes back to non responsive. I have also tried resetting it by holding the button down for 15 seconds and unplugging- this doesn’t seem to do anything. Is this a common problem? I can’t contact help in Australia - they tell me to ring back when they are open. The hours are supposedly available here in help. I can’t find them either.

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-24-2023 04:06 - edited ‎10-24-2023 04:07

‎10-24-2023 04:06 - edited ‎10-24-2023 04:07

Hi there, @Harrietstrouble. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5. I appreciate you've taken the time to troubleshoot the issue before reaching out. I understand how you must be feeling. 

I've seen you managed to speak with our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

We hope your issue gets solved soon. 

Maria | Community Moderator, Fitbit


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0 Votes

‎11-03-2023 06:44

‎11-03-2023 06:44

This happened to me too! The new firmware is bricking people's devices, support will tell you to buy a new one. I'm sorry this happened to you too 😞

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0 Votes

‎11-03-2023 16:03

In response to kkaboom

‎11-03-2023 16:03

Thank you. I got a full refund for the Fitbit as it was three days old.
Have moved on now to a different brand which works….
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‎11-05-2023 19:46

In response to Harrietstrouble

‎11-05-2023 19:46

Glad you at least got a refund!

 

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