Charge 5 blank screen

[LouQuigs]

Two days ago, I woke up to a black Charge 5 screen with fine green, horizontal lines at the top and bottom. Tapping the screen, it was unresponsive. I have tried all of the fixes in the forum: cleaning contact points, restarting it by pressing the charging button 3 times, turning Bluetooth on and off, forgetting the device on Bluetooth and reconnecting it. I can see in the app the device is still tracking my steps, sleep etc. but the screen is dead. I've only had it for 11 months. I need the screen. Help!

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @LouQuigs welcome, allowing you have taken the steps you mentioned try changing the clock face in the Fitbit app on your phone. Touch the icon in the top left>Charge 5>gallery>clock> choose another face & install. If this does not work you should talk to "Customer Support" using the chat facility or phone for a prompt response. It's a good move to note the steps you've taken & the result so you can brief the agent. As your Charge 5 is only 11 months old you may well have the benefit of Fitbit's return and warranty policy depending on where, when & from whom you bought it, the agent will need these details if it is triggered.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @LouQuigs. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not tracking your heart rate. I understand where your concern is coming from, we're here to help! @Gr4ndp4 Thank you so much for your advice! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!