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Charge 5 blank screen

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‎04-04-2024 03:58 - last edited on ‎04-05-2024 06:21 by Fitbit Moderator

‎04-04-2024 03:58 - last edited on ‎04-05-2024 06:21 by Fitbit Moderator

I have two Chrge 5.purchised in August 2023

On one of them Screen is not reponsive and it's totally black.

I had tried all procedures suggested by Fitbit customer support but it's of no use.

.I had purchased these units from US and now I am residing in India.

How to claim warrenty 

Moderator Edit: Clarified subject

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‎04-05-2024 06:26

‎04-05-2024 06:26

Hi there, @Sanjay_India. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not turning on. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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