Charge 5 blank screen

[SScubaman]

Last night my Fitbit (charge 5) buzzed and I tapped the screen to see the notification but it was blank. I assumed it had died but in the morning I had a low battery notification on my phone for the fitbit. Low and behold it hadn't died and was still syncing/vibrating when notifications came in but the screen remained blank (not even a logo).

Steps I've tried to fix:

- 3 pulse reset with charge cable (device vibrates but no screen)

- changing clock face via Fitbit app (downloads and the device vibrates, no screen still).

Any help would be appreciated! I understand it's a few years old but didn't expect such a critical failure so early in it's lifespan. 

[ryran]

That really sucks. Mine just died 3 days ago. You can try to get help from support live chat at https://support.google.com/fitbit/gethelp

[Doc05]

Good luck.  I’m on my 3rd Charge 5.  Same thing each time.  With this one, customer service is giving me the runaround and is not honoring the warranty.  Each time I contact them they want different information.  It seems they have a design defect with the screen.