Charge 5 blank screen

[Sharonb27]

Hi 

I have charge 5, like others my screen is blank. I have tried restart procedure, changing clock face, deleting cache history but it still blank. It buzzes with activity,it is monitoring steps, auto recognising exercises. 

in the app I can see the usual things.

Any advice on how to resolve, I don’t want to purchase a new Fitbit as support will end later this year

thanks 

sharonbarrett

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Sharonb27!

Sad to hear that your Charge 5 isn't working as expected. Thanks a lot for having taken your time trying to get things fixed by yourself.
To save you further efforts, I'd suggest contacting the support team for further assistance:

Fitbit Support Contact