Charge 5 blank screen

[Splash9]

My screen went black, but the tracker continued to track my activity, syncing with my phone,  updating data,  etc.

I did all the things suggested in on-line forums.

Fully charged

Battery "terminals" cleaned on the device & the charger.

Did the reset process using the button on the charger...nothing

Changed the clock face....nothing 

Contacted Fitbit chat support.. they had me do all of those things again.  Still nothing.  

With so many people experiencing a black screen, there has to be a better solution than getting a new device!  At this point, not sure I'll get another Fitbit anyway.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Splash9. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 screen is still blank. I understand your concern, we're here to help! 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

[Splash9]

1st, my comment was about Fitbit Charge 5, not Versa.
2nd, saying that I should keep my comments for your support team defeats
the purpose of a public forum, where I can share with others the problem I
am having with my device. Since your support team could not help, what
more is there for me to say to them? This public forum is where it has
become clear that the problem I am having with my device is widespread.

[Sly511]

So 2 days ago, mine went to the logo.....couldn't sync or anything. I also went thru all of the "fixes". CS sent me a 35% discount. Yesterday, it decided to sync and it worked for about 30 minutes, the blank again. Today, it is synced and tracking, but totally blank screen and draining battery rapidly. I've tried too many things, so I think it's time to jump ship. Sad that there is an obvious problem and Fitbit won't recognize it and do something.

[drpelpi]

We received yesterday a refurbished replacement for our original faulty unit due to the other "huge" issue other people are suffering and reporting: sudden battery drain in a few hours. It turns out the new replacement unit now have this issue , blank and non responsive screen no matter what we do after initial set up, apps update and an hour of boot loops. Tried all potential solutions. So Fitbit support now requesting to return the replacement for another replacement. This is crazy someone needs to take action in this mess. It is clear this a massive faulty model which dies in a couple of years due to a specific reason.