help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2024 05:38 - last edited on ‎08-02-2024 08:07 by Fitbit Moderator

‎08-02-2024 05:38 - last edited on ‎08-02-2024 08:07 by Fitbit Moderator

Another frustrated customer here whose Fitbit Charge 5 screen just stopped responding and is now useless. I tried following the instructions for restarting several times and changing the clock face. When the device is restarted I briefly see a logo, then the screen goes black and won't come back on.


Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎08-02-2024 05:57

‎08-02-2024 05:57

I, too, am having issues since the last update. My Fitbit quit connecting to Bluetooth and then went black. After trying everything recommended, I now have the Fitbit Icon blinking. My Fitbit is useless! I have been using a Fitbit for years, and I love it! My Fitbit Charge 4 failed after one of the updates, and I upgraded to the 5. I'm considering switching to Applewatch.

Best Answer
0 Votes

‎08-02-2024 10:08

‎08-02-2024 10:08

I'm pretty sure there is an issue that Google Fitbit does not want to disclose to its customers about this black screen of dead for the Charge 5.  Otherwise they would be all over this problem with a solution!  Unless there is a quick solution, I think the handwriting is on the wall.  

Best Answer
0 Votes