Charge 5 blank screen

[AnnetteZ]

Like hundreds of other users my Fitbit Charge 5 suddenly went black on Thursday morning and will not come back to life, despite me doing absolutely everything suggested on this forum and many others. Despite purchasing in June 2022, because I thought my Charge 2 had failed, the Charge 2 did respond to resets and worked for a further 2 years until June this year when it finally stopped working. I unpacked the Charge 5 and was good to go. Now 69 days later it is dead. The 2 year warranty expired in June, so Fitbit are not interested and haven’t even bothered responding to my e-mail. 

I have read hundreds, if not thousands of reports of the same fault on the web. How do Fitbit/Google get away with this with no comeback? How come the media hasn’t been involved. Are they too powerful to be be held responsible? 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @AnnetteZ , welcome, can you please provide more detail about what you are seeing on your new Charge 5? If your device appears dead review this article Why isn't my Fitbit device's battery charging? - Fitbit Help Center Note the remarks about ensuring you are using a "live" USB socket and leaving it on charge for at least 30 minutes (I recommend 60 minutes - during this time the device may not show any signs of life) If you are not able to make progress please post here again with more details.

Cheers

[AnnetteZ]

The Charge 5 was working perfectly fine for 69 days until Thursday morning. Why have Google not created a proper fix for this problem, when thousands of consumers are having exactly the same problem. Re-booting doesn’t work, leaving to charge for hours on end doesn’t work. Google know this, yet have done nothing to recall or fix the device.

[Gr4ndp4]

Hi, @AnnetteZ I'm not Google, I'm a community member with experience & some knowledge volunteering to help Fitbit users solve any problems they have. I note you've had your device on charge for many hours (though you do not confirm checking you have a "Live" USB socket) and you've tried restarting without success. Under these circumstances, you should talk to "Customer Support" even though you are beyond the Fitbit warranty period.

I hope this helps.

Cheers

[AnnetteZ]

Thank you for your help. Yes, it is definitely a live USB socket. I use it for various ‘other devices without any problems.

Reading other users experiences, I know whatever has happened, is terminal for the device, unless Google find another solution other than rebooting the device. 

[Gr4ndp4]

Hi, @AnnetteZ, I really encourage you to talk to "Customer Support", use the chat facility or better, use the phone.

Cheers