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Haven't received Charge 5 replacement

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‎08-14-2024 07:06 - last edited on ‎08-23-2024 18:50 by Fitbit Moderator

‎08-14-2024 07:06 - last edited on ‎08-23-2024 18:50 by Fitbit Moderator

I've a Fitbit charge 5 and it stopped working due to battery issue. Fitbit support team promised to send a replacement since it's in warranty period, but it's been more than 3 months, and they are giving me reason that they are finding a supplier in my country and sometimes irrelevant excuses.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎08-23-2024 19:05

‎08-23-2024 19:05

Welcome to the community, @Mahe_1947.

Thanks for taking the time to share this with me. This is certainly not the type of experience that we want you to have and I apologize for this inconvenience. Every feedback we receive from our members is always taken into consideration to improve, and yours won't be the exception.

While I don't have access to your replacement details, I'd like to get you connected with our Support team so they can further assist you. To do so, I need additional information from you that would best be shared privately, so please fill out this form. I’ll keep an eye out for your response specifically, so please let me know once you're done.

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