Charge 5 blank screen

[Sonos27]

Is this the lifespan of a Fitbit Charge 5 18 months Black screen :desktop_computer:️ and tried many times to reset with three presses any help Fitbit 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Sonos27, welcome to the community, when you attempt the restart via the button presses you need to be on a "Live" USB socket - check it's OK by charging another device on it. In the off chance you are unable to confirm your Charge 5 has been charged recently, you may find this article helpful Why isn't my Fitbit device's battery charging? - Fitbit Help Center.

18 months is of course disappointing but depending on where you are and when & from whom you bought your Charge 5 you may still have the benefit of What's Fitbit's return and warranty policy? - Fitbit Help Center In any event contact "Customer Support", use the chat facility or better still the phone for prompt attention.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Sonos27. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, we're here to help you! 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you followed @Gr4ndp4's advice and contacted our Support Team. If you have any questions or concerns regarding the outcome of your case, please feel free to let our team know so they can continue assisting you.