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Charge 5 blank screen

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‎09-15-2024 14:14 - last edited on ‎09-17-2024 15:40 by Fitbit Moderator

‎09-15-2024 14:14 - last edited on ‎09-17-2024 15:40 by Fitbit Moderator

My iPhone says the Fitbit Charge 5 is fully charged (it should be, it was on the charger for 5 hours), but the screen is completely black.  I tried the 3 button pushes on the USB end of the charging cord - nothing.  The Fitbit is apparently recording data - the step count goes up on the iPhone as I walk around, but the Fitbit screen stays blank.  The Fitbit is 16 months old.   Is there any hope of getting it to work again?

Moderator Edit: Clarified subject

 

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‎09-15-2024 17:18

‎09-15-2024 17:18

I did not have success at restarting. Fitbit was replaced but it was less than a year old. Now the band attachment has broken off and it's over a year. They said they won't replace it. Good luck!

 

 

pamela gal
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