Charge 5 blank screen

[Only1kelly]

The 1st time I thought oh well but replacement bought brand new at different retailer and same thing even after troubleshooting.  Black screen.  What a waste of $$ after having 3 other fitbits longer,  with no issues.  Seems like a design issue of some sort for charge 5

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Only1kelly. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm if you've tried the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty

[Only1kelly]

Hello

I have tried all these steps. Chasing the clock face worked one time briefly and now doesn't work at all

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[Scet]

Definitely is a design error, whether deliberate or not. It's happened to too many of us too many times.