Charge 5 blank screen

[AdamDuckworth]

So my Fitbit won’t display anything. It will sync to my phone and it’s completely charged…. But nothing can be seen on the Fitbit itself. I have tried the “clicking the button on the charger three times” several times over the past 24 hours.

I think it’s a lost cause.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AdamDuckworth. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[AdamDuckworth]

Tried all of that. Still nothing 

[AdamDuckworth]

Any other ideas before I throw this Fitbit away and buy some other brand?

[watergirl1222]

Mine buzzed like the timer was going off this morning (fully charged) and then the screen went blank and totally unresponsive.  I changed the clock face in the app, and that didn’t do anything. I reset it while on the charger with the three presses in eight seconds, and that didn’t do anything. So then I went into the app and disconnected the device and then deleted the app and reinstalled the app and then reconnected my charge five and for a while it worked. But then about two hours later, it went dark again and I haven’t been able to revive it. It is still counting my steps, but I am missing all the other functionality.  I guess I’ll try restarting it and delete the app again and see if that is a lasting fix. Good luck!