Charge 5 blank screen

[Anna_2024]

My charge 5 screen stopped working,  it seems still monitoring in app but nothing on the screen.

I tried resetting by pressing 3 time on the button of the charger and still nothing on the screen....

i don't know what to do now, and it was purchased within one year...........😠

Any other suggestion about this one? or is there any help email or phone number that I can contact?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Anna_2024. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern and how you must be feeling, I will do my best to help you with this!

To make sure that your Charge 5 is syncing, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Anna_2024]

Hi Maria

Thanks for your reply.

I've tried multiple times for Sync, restarting and change clock face, I can feel it vibrate when I try the Sync and restarting. Unfortunately there's still NOTHING on the screen....

Is there anything else I can try?

[RiekoC]

Hello @Anna_2024 

Since you've tried the recommended troubleshooting without success, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.