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Charge 5 blank screen

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‎02-27-2025 17:19 - last edited on ‎02-28-2025 06:31 by Fitbit Moderator

‎02-27-2025 17:19 - last edited on ‎02-28-2025 06:31 by Fitbit Moderator

I've read all the suggestions and have tried everything. I even have two charging cables that I've been working with. I've plugged it into different USB ports. I did the press the button three times thing numerous times I press the side of the Fitbit for at least 10, 15, 30 seconds! It last synced on February 21st and now it doesn't recognize it but it tells me the battery is full. When I attach it to the charging cable there is no longer a buzzing. I even changed the clock face that I read somewhere. Nothing this Fitbit is only about 2 to 3 years old. Please don't make me look to another manufacturer...

I'm so used to wearing this I keep looking at an empty wrist ☹️

Moderator Edit: Clarified subject

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‎02-28-2025 06:40

‎02-28-2025 06:40

Hi there, @Seawitch69. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still with a blank screen. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report it has a blank screen, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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