Charge 5 blank screen

[DennyMazz]

Charge 5 is fully charged but screen is black. Tried all steps to restart it, but it vibrates and logo appears for 1 second and then shuts off again

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DennyMazz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[KCo06]

I have the same problem but it won't restart and is unresponsive to Bluetooth it's completely dead. I can't communicate with anybody at Fitbit for any assistance 

[Jojojc]

I tried all the restart suggestions.  Nothing works.  After pushing the charger button 3 times I get a buzz but nothing comes on the screen.  I've tried many times over the last 2 days.  I have uninstalled, reinstalled, force stopped, turned my phone off and on.  Nothing!

[SpringMesa]

Charge 5 screen will not turn on when battery level is still ~85% full. It seems to still track data. It also happens when I open App and swipe down to sync data. By connecting/disconnecting to charger several times, the screen will then work for a while. And data will be updated in App.
So everyday I need to connect/disconnect to charger several times to fix issue.

[Jojojc]

I've spent 2-3 days playing the plug in plug out .
It goes through the update, tries to install and then dies. I'm ready to
give up.

[KCo06]

Hi Jojoc,  It's exactly the same for mine.  I managed to check back on the app and it stopped working at 7.25pm UK time on Weds, when I was sat watching TV, so I know it's nothing that I have done.  Looking at previous posts it sounds like a firmware issue (cynically built in obsolescence).  I have had great comms with Fitbit prior to their Google takeover, but this experience is really unhelpful, so for me it's time to move to another provider.

[Jojojc]

Yes, I believe it's dead.

JC