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Charge 5 blank screen

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‎06-24-2025 12:45 - last edited on ‎06-25-2025 04:59 by Fitbit Moderator

‎06-24-2025 12:45 - last edited on ‎06-25-2025 04:59 by Fitbit Moderator

As others my charge 5 has just a black screen, tried re booting with the cable reset button but no joy. Now Fitbit is beeping every 9 seconds and the logo blinks on for about 1 second. This seems an unending cycle, advise please

Moderator Edit: Clarified subject

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‎06-25-2025 05:42

‎06-25-2025 05:42

Hi there, @wassup. Welcome to the Fitbit Community Forums. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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